Our Commitment to Privacy
OmniOps IT Solutions respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when using Delegatemate CRM or communicating with our company.
By accessing or using our services, you agree to the practices outlined below.
What We Collect
To deliver our CRM services effectively, we may collect and process:
A. Information You Provide
- Name, email, phone number, company name, industry
- Business-related records entered into Delegatemate (leads, contacts, client notes, tags)
- Login credentials, communication preferences
B. Information Generated by Use
- Activity logs and system usage
- Browser and device type
- IP address and access timestamps
C. Optional Integrated Data
- Connected third-party tools (e.g., WhatsApp, email, calendar)
- Payment processing details (via Stripe or other providers)
We collect only what’s necessary to operate the platform securely and provide support.
How We Use Your Information
The information collected is used strictly for the purpose of providing and improving your experience with Delegatemate. This includes:
- Setting up your account and maintaining access to platform features
- Offering customer support
- Customizing your dashboard
- Processing payments
- Sending important system updates or notifications
OmniOps IT Solutions does not sell, rent, or share your personal or business data for marketing purposes, and we do not use your information outside of what is needed to operate the Delegatemate system.
Data Storage and Hosting
Your data is hosted on secure cloud servers operated through enterprise-grade data centers with global certifications. These facilities are monitored 24/7 and utilize encryption both during data transmission and storage. Access to stored data is restricted to authorized personnel and is protected by modern security protocols. We take all necessary steps to ensure your business data is safe, highly available, and in line with the security expectations of clients operating within the UAE.
Your Access and Control
As the account owner, you have full control over your data. You can access, update, and export your records anytime through your Delegatemate dashboard. You also have the right to request data deletion or deactivate your account if you no longer wish to use the service. Some records may be retained temporarily after closure for backup, legal, or compliance purposes.
Use of Integrations and Third-Party Tools
When you choose to connect Delegatemate to external services such as WhatsApp, Stripe, or your email inbox, you grant permission for limited access required for the integration to function. These connections are optional and can be disconnected at any time. Delegatemate only interacts with the minimum necessary data to complete the task, and your credentials are never stored or used without your consent.
Data Retention Policy
We retain client data for as long as the Delegatemate account is active. If an account is closed or canceled, data may remain stored for a limited period (up to 30 days) to allow for account reactivation or export upon request. After that period, all data will be permanently deleted from active systems and backup environments unless required to be kept for regulatory, financial, or legal reasons.
Use of Cookies and Tracking Technologies
Delegatemate uses basic browser cookies and local storage to improve your user experience, keep you logged in, and enhance system speed. These technologies do not track your activity across unrelated websites and are only used to operate Delegatemate efficiently. You can control cookie preferences through your browser settings, though some functionality may be affected if cookies are disabled.
Our Approach to Security
Data security is a top priority at OmniOps IT Solutions. We apply a layered approach to system protection, which includes encrypted communication, role-based access control, routine backups, server monitoring, and firewall protection. We also regularly review and upgrade our security infrastructure to align with modern cyber safety standards. While no online system is immune to threats, we take every reasonable precaution to safeguard your information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our platform, technology, or regulations. The latest version will always be available at delegatemate.com/privacy. If significant changes are made, we will notify you via email or through the Delegatemate dashboard.
Contact Information
If you have questions, requests, or concerns related to this Privacy Policy or how your information is handled, you may contact us directly. OmniOps IT Solutions is based in Dubai, United Arab Emirates.
Email: support@delegatemate.com
Phone: +971 54 3437380
